Associate, Customer Operations
Forma.aiToronto, Ontario, Canada • Canada
Posted August 28, 2025
Full Time
About the Company
Forma.ai is a Sales Performance Management platform that integrates sales planning with rapid incentive compensation management. It consolidates territory, quota, and incentive administration into a single data source, offering global teams the ability to plan and deploy complex SPM strategies efficiently. Trusted by Autodesk, Stryker, and Trustpilot, Forma.ai accelerates rule-building for incentive plans using templates and a proprietary data model.
Job Description
Forma.ai is a Series B startup revolutionizing sales compensation management. They are seeking an Associate, Customer Operations to build strong working relationships with customers, manage their sales performance process, and translate data into actionable insights. The role focuses on customer relationship management and platform improvement.
Requirements
- Education or Background in Engineering, Commerce, Mathematics and/or Statistics
- +2 years of relevant working experience
- Experience in working with large datasets and a strong understanding of logical structures of databases and workflows
- Strength in Excel to perform data profiling, segmentation, and aggregation
- Understanding of data architecture and process flows
- Analytical problem-solving ability, organizational, and project management skills
- Ability to take ownership and run with tasks in a fast-paced environment
- Understanding of common analytical and presentation tools
