Customer Success Manager
FormicWashington, District of Columbia, United States
Posted February 24, 2026
100000 - 130000 USD
Full Time
About the Company
Formic is a fast-growing start-up backed by leading global investors, on a mission to reshape American manufacturing by making automation accessible to every factory.
Job Description
Formic is seeking a Customer Success Manager to own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization.
Requirements
- 3–7+ years of experience in customer success, account management, client services, or customer-facing program management
- Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination
- Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously
Benefits
- Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
- Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
- Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum
- Paid Parental Leave Program: Up to 12 weeks of paid parental leave
- Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
- Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
- Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
- Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy