Audio-Visual Support Engineer

At FORTÉ, every role plays a part in reimagining how the modern workplace works. The Audio-Visual Support Engineer will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise.

Requirements

• Design, implement, and configure comprehensive AV systems for various environments
• Manage and support over 150 Crestron Flex MTR devices
• Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians
• Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions
• Oversee AV-related projects, including new system deployments, upgrades, and retrofits
• Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments
• Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills
• Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery
• Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues
• Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures
• Research and stay current with the latest advancements in AV technology

Benefits

• Healthcare, vision & dental coverage
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Employer-paid life and disability insurance
• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement and ongoing learning opportunities
• Employer-paid employee assistance program
• Paid time off