Field Service Technician

At Forterra, we are unleashing autonomy at scale to transform the battlefield. The Field Service Technician plays a critical role in providing hands-on technical support to ensure customer satisfaction, sustainment and optimal product performance. Reporting to the Director of Customer Success, the Field Service Technician monitors customer equipment readiness, provides diagnostics and repairs, delivers product trainings, and ensures continuous operational excellence and reliability at customer locations.

Requirements

• Extensive hands-on experience in diagnosing, maintaining, repairing, and troubleshooting complex mechanical and electronic equipment.
• Ability to effectively communicate technical information clearly and concisely to diverse audiences.
• Strong documentation skills, ensuring accuracy and comprehensiveness of records.
• Proven capability to work independently in a fast-paced, customer-focused environment.
• Strong interpersonal skills with a commitment to maintaining professional relationships with customers and team members.

Benefits

• Premium Healthcare Benefits
• Basic Life/AD&D, short and long-term disability insurance plans
• Competitive paid time off (PTO)
• Generous company holiday calendar
• Minimum of 7 weeks fully paid parental leave for birth/adoption
• Tuition reimbursement or professional development stipend
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%