IT Helpdesk Specialist

Fortinet is seeking an IT Specialist to secure and administer network operations. Responsibilities include providing technical support, managing computer systems, and resolving technical issues. The role involves customer interaction, training, and gaining feedback. The position is an in-person role based in Burnaby, British Columbia.

Requirements

• 1+ years in overall IT support experience
• Experience in client disk encryption, service monitoring application, ITSM, and endpoint management tools
• Ability to multi-task in a dynamic environment
• Support for Windows AD, Windows, Mac OS, and Linux
• Strong communication skills, both written and verbal
• Excellent customer service skills

Benefits

• 100% company paid medical, dental, and vision coverage
• Health Spending Account
• Personal Spending Account
• Employee & Family Assistance Plan (EFAP) with counseling, legal advice, and mental health resources
• Critical illness, disability, and life insurance
• Group Registered Retirement Savings Plan (RRSP)