IT Help Desk Specialist
Riverside Technologies, Inc.South Dakota, United States
Posted April 14, 2023
Full Time
About the Company
Riverside Technologies, Inc. is a technology services company that delivers field-based IT support, including hardware and networking installations, repairs, and low‑voltage system maintenance. The firm also offers help desk operations and strategic IT leadership to ensure reliable infrastructure and customer satisfaction.
Job Description
Riverside Technologies is seeking a full-time IT Help Desk Specialist to provide technical support to users. The role involves troubleshooting computer issues, training users on software, maintaining systems, and resolving technical problems, both in person and via communication channels. A positive, customer-focused attitude is essential.
Requirements
- Providing technical assistance and support
- Training computer users on basic usage
- Maintaining daily performance of computer systems
- Troubleshooting hardware, software, and workstations
- Installing, modifying, cleaning up, and repairing hardware and software
- Using systems management tools to monitor systems
- Responding to customer inquiries
- Performing related duties as assigned
Benefits
- 401(k) with match
- Medical
- Dental
- Vision
- Paid holidays
- Generous PTO
