Senior Technical Support Specialist

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.

Requirements

• Experience in a technical support or system administration role in a networking/security company or equivalent education
• Deep working knowledge of operating systems -- Windows, OSX, Linux
• Strong understanding of TCP/IP
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking.
• Strong troubleshooting and problem solving skills
• Previous call center experience, preferably supporting endpoints and/or security products is desirable.
• Strong communication skills, both written and verbal.

Benefits

• 100% company paid medical, dental, and vision coverage
• Health Spending Account
• Personal Spending Account
• Employee & Family Assistance Plan (EFAP)
• Critical illness, disability, and life insurance
• Group Registered Retirement Savings Plan (RRSP) with a company match
• Paid Time Off and flexible leave policies
• All roles are eligible to participate in the Fortinet equity program
• Bonus eligibility