Business Systems Analysis

As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will play a critical role in optimizing our organization’s digital customer experience and CRM operations.

Requirements

• Serve as a liaison between business teams and technical teams to support day-to-day CRM operations
• Gather, analyze, and document business requirements; translate them into technical specifications and user stories
• Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality
• Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications)
• Drive continuous improvement of existing processes, workflows, and system capabilities
• Manage multiple functional areas within Salesforce, working alongside other analysts who own different components