As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will play a critical role in optimizing our organization’s digital customer experience and CRM operations.
Requirements
- Serve as a liaison between business teams and technical teams to support day-to-day CRM operations
- Gather, analyze, and document business requirements; translate them into technical specifications and user stories
- Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality
- Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications)
- Drive continuous improvement of existing processes, workflows, and system capabilities
- Manage multiple functional areas within Salesforce, working alongside other analysts who own different components