Field Service Engineer

Field Service Engineer at ASP, responsible for ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly, providing technical expertise on-site, solving complex problems, maintaining critical systems, and directly impacting patient safety and clinical outcomes.

Requirements

• Partner with sales and clinical education field team to deliver high value business solutions to customers
• Manage all responsibilities of primary territory, including compliance and documentation requirements
• Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory
• Provide support to customers related to emergency service, respond to customer requests for emergency service
• Determines cause(s), troubleshoots and takes corrective action
• Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
• Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation
• Responsible for processing RMA returns to support individual usage of supporting parts and equipment
• Manage personal ‘trunk’ inventory and complete required audits to support thereof
• Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise
• Provide insights/suggestions for design improvement opportunity
• Beta site support/installation

Benefits

• Comprehensive onboarding and ASP certification programs
• Competitive compensation and benefits
• Company vehicle and travel support
• A chance to make a daily impact on patient safety and healthcare quality