Customer Service Officer (Insurance)
Fosad ConsultingLagos, Lagos State, Nigeria
Posted August 30, 2016
Full Time
About the Company
Fosad Consulting is an independent HR and engineering consulting firm with over 20 years of experience. We specialize in providing comprehensive solutions to international and local companies across various industries including oil and gas, financial services, and telecommunications. Our key value propositions include expert outsourcing services, hands-on problem-solving, and a commitment to delivering top-notch results that meet global standards.
Job Description
Customer Service Officer position at a top notch insurance company in Lagos, attending to clients' inquiries and providing information.
Requirements
- Preparation of Valuation reports.
- Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
- Communication with customers verbally and in writing.
- Monitoring of returned direct debit mandate.
- Attending to customers’ complaints.
- Registration of incoming and outgoing mails.
- Preparation of renewable and lapsed policies.
- Creation of customer and contractor codes.
- Collation of customer feedback in respect of our service delivery.
- Measure Variance from agreed SLA.
- Provide special training for all employees on customer service.