Customer Solutions Manager
Foundation AIHouston, Texas, United States
Posted March 13, 2026
Full Time
About the Company
Foundation AI is an AI-native document intake automation platform serving the claims and litigation industries.
Job Description
Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms. The role sits at the intersection of customer strategy, workflow design, configuration, troubleshooting, and adoption.
Requirements
- 5+ years of experience in a customer-facing SaaS role
- 2+ years of experience in LegalTech, legal operations, or working closely with law firms
- Strong ability to understand, document, and improve customer workflows in a structured way
- Experience managing complex customer environments where configuration, process design, or systems setup materially impacted outcomes
- Demonstrated problem-solving ability in ambiguous situations
- Strong communication skills, with the ability to lead customer conversations
- Proven ability to manage multiple accounts, projects, and priorities while maintaining high quality
- Comfort working independently and with a team in a remote environment
Benefits
- 401(k) plan
- Flexible work arrangements
- Health, dental, and vision insurance
- Paid time off
- Relocation assistance
- Professional development opportunities
- A generous parental leave policy
