Foundever is looking for a French-Speaking Technical Support Representative to join their team. The successful candidate will deliver first-line technical support and customer care to a wide range of customers, using telephone and email to analyse, diagnose, and resolve software issues. The role requires excellent communication skills, previous technical support experience, and a qualification/certification/accreditation in IT or a related technical subject.
Requirements
- Excellent communication skills (verbal and written) to a fluent standard of English and French
- Previous technical support experience, including troubleshooting basic hardware and software issues, familiarity with ticketing systems, and Windows and macOS operating systems
- A qualification/certification/accreditation in IT or a related technical subject is strongly advantageous
- Strong case management and administrative skills with the ability to prioritise tasks
- Experience with database software, Salesforce, and Microsoft Office would be advantageous
- Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
- Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
- Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
- Strong attention to detail and accuracy is needed at every aspect of the customer journey
Benefits
- Employee recognition platform
- Progression opportunities
- Award-winning culture