French Speaking Technical Support Representative

Foundever is looking for a French-Speaking Technical Support Representative to join their team. The successful candidate will deliver first-line technical support and customer care to a wide range of customers, using telephone and email to analyse, diagnose, and resolve software issues. The role requires excellent communication skills, previous technical support experience, and a qualification/certification/accreditation in IT or a related technical subject.

Requirements

• Excellent communication skills (verbal and written) to a fluent standard of English and French
• Previous technical support experience, including troubleshooting basic hardware and software issues, familiarity with ticketing systems, and Windows and macOS operating systems
• A qualification/certification/accreditation in IT or a related technical subject is strongly advantageous
• Strong case management and administrative skills with the ability to prioritise tasks
• Experience with database software, Salesforce, and Microsoft Office would be advantageous
• Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
• Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
• Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
• Strong attention to detail and accuracy is needed at every aspect of the customer journey

Benefits

• Employee recognition platform
• Progression opportunities
• Award-winning culture