Process Improvement Manager for Foundever - Athens, Greece

Foundever is a global leader in the customer experience (CX) industry. We're looking for a talented Process Improvement Manager to represent and encourage a performance improvement culture within the company.

Requirements

• Advanced level of English (at least C1) both verbal and written
• Proficiency in any other languages will be considered a plus
• Knowledge on working with MS Office applications (Excel, PowerPoint, Word), Minitab or statistical tools
• Performance and Quality Improvement principles, methodologies, best practices and tools
• Strong analytical and project management skills with the ability to manage multiple tasks simultaneously
• Knowledge of Contact Centre/Operational environment
• Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team
• Excellent technical (MS Word, and Excel) and math/statistical skills
• Effective time management
• Ability to work in a dynamic, fast-paced environment

Benefits

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment
• EverBetter wellness program