Quality Supervisor
Foundever®Cairo, Cairo, Egypt • 10th of Ramadan, Eastern, Egypt
Posted October 15, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
Foundever is seeking a dedicated Quality Supervisor to lead their quality assurance team. The role involves overseeing quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery. Strong analytical and communication skills are essential. This position requires a continuous improvement mindset and a commitment to operational excellence.
Requirements
- Supervise and manage a team of Quality Coaches
- Develop and implement quality assurance policies and procedures
- Monitor calls, chats, and emails to assess quality standards
- Analyze quality metrics and trends
- Conduct regular training sessions
- Prepare and present quality reports
- Attend and participate in WBR/MBR with clients
- Build and maintain client relationships
- Collaborate with clients on quality expectations
- Foster a positive team environment
- Stay updated on industry best practices
- C1 English language
