Four Seasons is looking for a Guest Experience Assistant Manager to provide exceptional knowledge and service in support of its world-renowned hotels. The role involves managing VIP guests, overseeing elite guest stays, and coordinating with the operations team to ensure exceptional guest experiences. The ideal candidate will have 3-5 years of experience in a luxury hotel, supervisory experience, and be computer literate with skills in MS Office, MS PowerPoint, MS Excel, and MS Outlook.
Requirements
- Manage all VIP, Special Attention, Specialty Suite and Return Guests
- Oversee all Elite guests stays
- Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests
- Coordinate guest room special requests with operations team
- Directs room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
- Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
- Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms
- Directs and partners with operational leadership to ensure service execution is consistent across all outlets
- Make timely and impromptu decisions, which balance guest’s needs with the financial, safety and staffing goals of the hotel
- Find solutions to the inevitable challenges and glitches that arise while VIP guests are on property
- Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
- The ability to create and execute an action plan to rectify reoccurring Guest Relations glitches
- Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
- Coordinates all reasonable services a VIP guest may require and anticipate guest needs in order to provide prompt and efficient service
- Assists other departments as required in resolving problems
- Acts in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests
- Must ensure room discrepancies are resolved
- The ability to respond properly in any hotel emergency or safety situation
- The ability to perform other tasks or projects as assigned by hotel management and staff
Benefits
