Restaurant General Manager, The Merchant Room

The Restaurant General Manager will oversee operations at The Merchant Room, a refined French-American steakhouse created in partnership with award-winning Chef Gavin Kaysen. The ideal candidate is a hospitality-driven leader with a deep appreciation for fine dining, a strong command of service excellence, and the ability to lead a team in delivering a polished, memorable guest experience.

Requirements

• Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, to ensure adherence to cultural and service standards.
• Maintain a strong presence in the restaurant, providing team recognition, fostering positive guest interactions, and addressing guest concerns, complaints, or special requests with professionalism and care.
• Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists, ensuring high product quality at a fair price.
• Manage labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices.
• Regularly inspect the restaurant’s physical condition and equipment, recommending and implementing improvements to uphold operational and aesthetic standards.
• Support the seating of guests, helping to manage flow and ensure a welcoming and organized arrival experience.
• Assist with the cleaning and maintenance of operational areas, ensuring a clean, safe, and inviting environment for both guests and team members.

Benefits

• Medical
• Dental
• Vision
• 401K with employer matching
• Time off plans
• Complimentary and discounted hotel stays around the world
• Wellbeing and mental health initiatives and focused company
• Embracement and promotion of diversity in our workplace
• Complimentary employee meals and beverages
• Tuition reimbursement