Spa Guest Relations Officer
Four Seasons Hotels and ResortsChiyoda, Japan
Posted January 27, 2026
Full Time
About the Company
Four Seasons is a company that values its employees and provides a world-class experience for its guests.
Job Description
Four Seasons is a company that values its employees and provides a world-class experience for its guests. The Spa Guest Relations Officer role is responsible for welcoming guests warmly and ensuring they have a great spa experience. The ideal candidate will be flexible, able to operate various equipment, and fluent in English and Japanese.
Requirements
- Welcoming and greeting guests warmly
- Providing assistance to guests and members about retail merchandise
- Utilizing telephones according to Four Seasons standards
- Responding properly in any hotel emergency or safety situation
- Reporting any malfunction or Engineering issue to the appropriate department
- Handling and prioritizing daily logistics to aid daily operations
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health check up
