Guest Service Representative
Four Winds CasinosMichigan, United States
Posted January 23, 2026
Part Time
About the Company
Four Winds Casinos, owned by the Pokagon Band of Potawatomi Indians, operates a network of tribal casinos in Michigan and Indiana, offering a full slate of slot and table games. The company extends its gaming experience online in Michigan, broadening access for players. In addition to gaming, Four Winds provides premium live entertainment, fine dining venues, and resort accommodations at its flagship properties in New Buffalo and South Bend. This integrated resort model, coupled with its tribal heritage and commitment to hospitality, distinguishes Four Winds as a leader in the Midwest casino and entertainment market.
Job Description
Responsible for promoting the success of the player’s club by assisting guests through all facets of the membership process, promotional gift distribution/preparation, and seating of guests for ticketed functions.
Requirements
- Enrolls new guests in the player’s club
- Executes casino gift events
- Maintains a working knowledge of the player’s club
- Prepares promotional gift product
- Transports promotional product
- Verifies guest identification
- Redeems promotional gift coupons
- Distributes complimentary event tickets
- Seats patrons
- Assists during marketing events
- Inspects and re-stocks player’s club printed material
- Issues complimentaries
- Prepares necessary materials for guests
- Greets guests arriving via scheduled line run buses and chartered bus trips
- Provides smooth and efficient service to guests
- Resolves minor guest conflicts
- Maintains a working knowledge of casino facilities
- Facilitates the flow of information throughout the department
- Ensures a maximum level of guest service and satisfaction is achieved and maintained