Customer Service Technical Support-Automotive
Fox FactoryMichigan, United States
Posted March 12, 2026
Full Time
About the Company
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
Job Description
FOX Factory is seeking a Customer Service Technical Support-Automotive to analyze, troubleshoot, and resolve technical-related issues for customers. The position requires a strong technical understanding of products and vehicles, excellent communication skills, and the ability to work well under pressure.
Requirements
- Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues
- Work in a fast-paced environment, taking incoming technical service calls from customers
- Provide solid problem-solving skills with proficient attention to detail
- Work as a team with the customer service and sales teams to ensure customer needs are met
- Comply with all local, state, and federal laws and compliance
Benefits
- Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts
- Disability and Life Insurance
- 401k plan with employer matching