Billing Services Associate
Frankenmuth Insurance CompanyUnited States
Posted February 24, 2026
Full Time
About the Company
Frankenmuth Insurance Company, headquartered in historic Frankenmuth, Michigan, has been safeguarding individuals, families, and businesses for over 155 years by offering tailored insurance solutions. The carrier partners with more than 800 independent agencies across 15 states to provide a full suite of products— including business, home, auto, and life coverage, as well as surety bonds—while integrating loss control, marketing, technology, and underwriting services to enhance policyholder protection. Its financial strength is underscored by over $2 billion in assets and a 45-year streak of an AM Best A rating, reflecting long-standing reliability and stability in the industry. Frankenmuth's commitment to exceptional service and its deep local roots differentiate it as a trusted insurer of choice for policyholders seeking peace of mind.
Job Description
We are seeking a Billing Services Associate to provide exceptional service to our policyholders and agents, and to support internal peers in a fast-paced environment.
Requirements
- Answer inbound phone calls and respond to inquiries in a thorough and timely manner
- Analyze billing system information to service customers effectively
- Handle premium payments and perform other duties as assigned
- Review and evaluate internal collection attempts and send to a third party collection agency
- Daily/Monthly billing system reconciliation and monitoring accounts receivable balances
Benefits
- Generous Paid Time Off
- 401k Matching
