Patient Access Coordinator

Patient Access Coordinator role at Fred Hutchinson Cancer Center in Seattle, WA. The role involves scheduling patient appointments, coordinating with departments, and providing customer service. The ideal candidate has a high school diploma or equivalent, one year of customer service experience, and strong communication skills.

Requirements

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.

Benefits

• Medical/Vision
• Dental
• Flexible Spending Accounts
• Life
• Disability
• Retirement
• Family Life Support
• Employee Assistance Program
• Onsite Health Clinic
• Tuition Reimbursement
• Paid Vacation (12-22 days per year)
• Paid Sick Leave (12-25 days per year)
• Paid Holidays (13 days per year)
• Paid Parental Leave (up to 4 weeks)