Deployment Success Manager - London, UK

The Deployment Success Manager serves as a primary point of contact during deployment, guiding customers through onboarding while coordinating internal teams, managing timelines, and resolving issues.

Requirements

• 2–4 years of experience in a client-facing implementation, onboarding, project coordination, customer success, or similar role
• Bachelor’s degree required; business, management, or related field preferred (other disciplines considered)
• FinTech or payments industry experience preferred
• Exposure to project management or implementation coordination preferred
• Ability to guide clients through tasks and maintain accountability to timelines
• Ability to document, interpret, and communicate client and internal requirements clearly
• Strong troubleshooting and problem-solving skills, including under time-sensitive deadlines
• Excellent organizational and time-management skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience with web-based meeting platforms
• Professional phone and email etiquette, including strong spelling and grammar
• Ability to work independently while collaborating cross-functionally

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Parental and other leave programs