Partner Success Manager - London

The Partner Success Manager will be the primary point of contact for a book of enterprise partners, ensuring their needs are met through consistent communication. This role is ideal for someone who has a history of working with partners in the payment world, thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive partner satisfaction and long-term success.

Requirements

• Regularly assess partner needs through consistent and ongoing meetings and email correspondence
• Ensure partner satisfaction through timely follow-ups, proactive communication, and strong relationship management
• Manage partner expectations across all stages of their journey by leading meetings with confidence and providing clear updates and recommendations
• Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
• Be the quarterback - pull in the right people for key projects and track/ensure work is being done in a timely manner
• Oversee multiple partner accounts and projects at once with strong attention to detail
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
• Work both independently and collaboratively in a fast-paced, evolving environment
• Stay current on product functionality to support partner onboarding and explain technical concepts clearly

Benefits

• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Great parental and other leave programs