IT Support Specialist

We are seeking a client-focused Help Desk Technician (Level 1–2) to provide remote IT support for a growing portfolio of users.

Requirements

• 1–3 years of IT support experience (preferably in a multi-client or MSP environment)
• Strong hands-on experience with Windows 10/11 troubleshooting
• Experience supporting Microsoft 365 environments (Outlook, Teams, OneDrive/SharePoint, MFA basics)
• Understanding of basic networking concepts (IP addressing, DNS, DHCP, gateways, WiFi, VPN)
• Excellent verbal communication skills with strong phone presence
• Strong written English skills for documentation and ticket updates
• Ability to manage multiple tickets, prioritize effectively, and follow through to resolution
• Customer-first mindset with a professional and personable approach
• Detail-oriented with strong documentation habits
• Ability to work independently and follow structured processes

Benefits

• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth