Customer Success Representative (Escrow)
Freelancer.comTaguig, Philippines
Posted August 8, 2023
Full Time
About the Company
Freelancer.com is the world's largest online escrow company, facilitating and securing large value payments.
Job Description
Customer Success Representative (Escrow) at Freelancer.com in Taguig, Metro Manila, Philippines. The role involves providing exceptional customer service, handling payment processing tasks, and working with internal teams and external banking partners. The ideal candidate has strong analytical and problem-solving skills, excellent English communication skills, and a customer service mindset.
Requirements
- Provides exceptional customer service at all times via email, chat, and voice
- Provides accurate information on customers' queries
- Flags transaction and alerts payments team
- Identifies and flags potential fraud issues
- Handles and investigates customer complaints and recommends solutions
- Follows through on mutually agreed remedy
- Promotes features and benefits of using Escrow.com
- Incorporates changes in work practices in response to changes requested by management
- Adheres to Escrow policies and procedures
- Actively contributes to team meetings, calibrations and training sessions
- Offers suggestions for improvement
- Performs other duties as required
Benefits
- Comprehensive and competitive HMO benefits
- Free meals and snacks
- Free beverages
- Open communication and transparency
- Regular hackathons and engagement activities
- Opportunity to work with a US Headquartered company
- Dynamic and meritocratic workplace
