IT Technical Support Specialist (m/f/d) - Hamburg
FREENOWHamburg, Germany
Posted December 11, 2025
Full Time
About the Company
Freenow is the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities.
Job Description
We are looking for an IT Technical Support Specialist to support our IT Service Desk in Hamburg. The ideal candidate will have a problem-solving mindset, experience with automation and IT efficiency, and strong communication skills.
Requirements
- Problem-solving mindset
- Automation and IT efficiency experience
- Strong communication skills
- Experience with JIRA for ticket management and issue tracking
- Experience with Identity Providers such as Okta, Azure AD, and Active Directory
- Proficiency in managing and troubleshooting Google Workspace
- Experience with MDM solutions for managing macOS, Windows, and iOS devices
- Familiarity with SaaS environments
- Experience in scripting using Bash, Python or any other programming language
- Ability to write clear and concise technical documentation
Benefits
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
