Fresha is seeking an Account Manager to drive growth and help venue partners maximize marketing and distribution potential in the marketplace.

Requirements

Serve as a lead point of contact for merchants on all account management activities
Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
Optimize listing content and availability competitiveness on the marketplace to maximize conversions
Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving
Contribute to the development of new product features by collating merchant feedback received
Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

Benefits

Competitive salary
Fast-track career path
Working with a passionate, young and dynamic team in a fun work environment
Full-time employment contract
Flexible working arrangements
Modern equipment and access to continuous learning and development
Diverse, international team with a strong culture of collaboration, ambition, and support

Fresha is seeking an Account Manager to drive growth and help venue partners maximize marketing and distribution potential in the marketplace.

Serve as a lead point of contact for merchants on all account management activities
Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
Optimize listing content and availability competitiveness on the marketplace to maximize conversions
Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving
Contribute to the development of new product features by collating merchant feedback received
Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

Competitive salary
Fast-track career path
Working with a passionate, young and dynamic team in a fun work environment
Full-time employment contract
Flexible working arrangements
Modern equipment and access to continuous learning and development
Diverse, international team with a strong culture of collaboration, ambition, and support