Service Experience Manager
Freshfields Bruckhaus DeringerManchester, England, United Kingdom
Posted February 24, 2026
60000 - 80000 GBP
Full Time
About the Company
Freshfields is a Ban the Box employer that welcomes applications from all suitably qualified individuals.
Job Description
The Service Experience Manager will support Service Management to improve the Technology Customer experience with a focus on inbound contact channels and processes.
Requirements
- Identifying opportunities to improve the customer experience and reduce volume of contact through the advancement of self-serve channels
- Ensuring Customer Journeys are optimised from a Customer perspective
- Undertaking analysis of customer experience feedback and feedback to the business and operational areas as appropriate
Benefits
- Flexible work hours
- Good career progression opportunities
