Head of Account Management

We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). We're looking for a Head of Account Management to lead and scale our Enterprise and Strategic Account Management teams.

Requirements

• Over 10+ years in enterprise SaaS, customer success, or account management.
• 5+ years leading managers and multi-layer teams.
• Proven experience developing first-time managers into high-performing leaders.
• Track record of scaling teams through growth stages.
• Experience owning meaningful post-sale revenue targets.
• Strong history of improving net revenue retention and expansion metrics.
• Deep understanding of renewal forecasting and expansion modeling.
• Exceptional discipline in forecasting, CRM hygiene, and reporting.
• Process-oriented mindset with the ability to build scalable systems.
• Strong analytical orientation and comfort with adoption metrics and KPIs.
• Comfortable engaging with C-level stakeholders.
• Ability to coach teams on executive alignment and consultative value delivery.
• Strong ability to balance scaled efficiency with white-glove engagement models.
• Passionate about leadership development.
• Skilled at feedback, coaching, and accountability.
• Ability to raise performance standards while maintaining team engagement.

Benefits

• Competitive pay + generous equity (10-year exercise window)
• Fully remote (U.S. only) with a $150/month coworking stipend
• Half-day Fridays, every Friday
• 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
• Unlimited PTO with a required 2-week minimum
• Top-tier health, dental & vision (100% covered for you, 80% for dependents)
• 2 “Treat Yourself” days a year—$100 and a day off, just because
• Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year