We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). We're looking for a Head of Account Management to lead and scale our Enterprise and Strategic Account Management teams.
Requirements
- Over 10+ years in enterprise SaaS, customer success, or account management.
- 5+ years leading managers and multi-layer teams.
- Proven experience developing first-time managers into high-performing leaders.
- Track record of scaling teams through growth stages.
- Experience owning meaningful post-sale revenue targets.
- Strong history of improving net revenue retention and expansion metrics.
- Deep understanding of renewal forecasting and expansion modeling.
- Exceptional discipline in forecasting, CRM hygiene, and reporting.
- Process-oriented mindset with the ability to build scalable systems.
- Strong analytical orientation and comfort with adoption metrics and KPIs.
- Comfortable engaging with C-level stakeholders.
- Ability to coach teams on executive alignment and consultative value delivery.
- Strong ability to balance scaled efficiency with white-glove engagement models.
- Passionate about leadership development.
- Skilled at feedback, coaching, and accountability.
- Ability to raise performance standards while maintaining team engagement.
Benefits
- Competitive pay + generous equity (10-year exercise window)
- Fully remote (U.S. only) with a $150/month coworking stipend
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Unlimited PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- 2 “Treat Yourself” days a year—$100 and a day off, just because
- Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year