Lead Software Engineer - Systems
FreshworksHyderabad, Telangana, India
Posted March 12, 2026
Full Time
About the Company
Freshworks Inc., listed on NASDAQ as FRSH, specializes in creating uncomplicated service software to enhance customer and employee experiences. Our enterprise-grade solutions, including customer support software, helpdesk, CRM, ITSM, and more, are designed to be powerful yet user-friendly, delivering quick results. Freshworks' people-first approach to AI streamlines processes, making employees more effective and organizations more productive.
Job Description
Lead Software Engineer - Systems job description summary: Lead efforts on code optimisation, refactoring, and scaling existing systems, and design and develop systems and APIs with reliability and modularity in mind.
Requirements
- Design and develop systems and APIs with reliability and modularity in mind.
- Architect services to support multi-tenant, cloud-native applications.
- Lead efforts on code optimisation, refactoring, and scaling existing systems.
- Own full lifecycle—from requirement gathering to design, implementation, and support.
- Drive best practices for OOPS, design patterns, and system scalability.
- Ensure high availability (99.99%+), security, and monitoring of production systems.
- Partner with SREs, PMs, and other tech leads to deliver platform-wide capabilities.
- Mentor 2–4 systems engineers and lead technical conversations across multiple teams.
Benefits
- health insurance
- paid time off
- 401(k) matching
- retirement plan
