Support Manager - Developer Support Team

At JFrog, we're looking for an experienced Support Manager to lead and scale a high-performing team of Developer Support Engineers. The role involves technical leadership, people management, and customer success ownership, with a focus on ensuring world-class support delivery, mentorship, and continuous improvement.

Requirements

• 10+ years of overall experience
• 2+ years of experience leading & managing technical support or engineering teams
• Strong understanding of DevOps, CI/CD, and build engineering ecosystems
• Experience with tools and technologies such as Kubernetes, Docker, Helm, Maven, NPM, Gradle, Jenkins, GitHub, VCS, Artifactory, Linux systems and troubleshooting, Databases, LDAP, Apache, Tomcat, NGINX, and Programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
• Strong people leadership and coaching capabilities
• Customer-first mindset with exceptional interpersonal and communication skills
• Ability to balance technical depth with business and customer priorities
• Excellent verbal and written English communication
• Ability to manage ambiguity, prioritize effectively, and lead through change

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance