Publishing Operations & Customer Service Specialist
Frontiers MediaWarsaw, Masovian Voivodeship, Poland
Posted February 12, 2026
Full Time
About the Company
Frontiers is a global, mission-driven organization that publishes open-access research articles.
Job Description
Frontiers is seeking a Publishing Operations & Customer Service Specialist to join its Peer Review department. The role involves ensuring the rapid dissemination of high-quality and valid articles, providing professional customer service, and supporting the publishing process of research articles.
Requirements
- Exceptional customer service skills
- Experience working with high volumes
- Highly organized and able to reprioritize
- Team player with excellent communication skills
- Problem-solving skills and ability to improve processes
- Passion for Open Science
Benefits
- Extra wellbeing days on top of annual leave allowance
- Up to 3 paid volunteering days each year
- 24/7 confidential Employee Assistance Programme
- Learning & development support via the Frontiers Learning Hub