Customer Support Executive - BSS

Assist customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.

Requirements

• Degree in any discipline
• At least one (1) year working experience in contact centre or customer support related field
• Good command of spoken and written English
• Proficient in relevant computer applications like MS Office
• Demonstrate excellent communication and problem-solving skills
• Highly motivated and result-oriented team player with good interpersonal skills
• Able to work independently and as a team
• Have pleasant disposition and attitude
• Ability to handle stressful situation appropriately
• Able to work on rotational shifts and public holidays