Executive, Customer Experience
Funding Societies | Modalku GroupSingapore, Singapore
Posted March 18, 2026
Full Time
About the Company
Funding Societies | Modalku is the largest unified SME digital finance platform in Southeast Asia. It is licensed in Singapore, Indonesia, Thailand, registered in Malaysia, and operates in Vietnam. The FinTech company provides US$1 billion annually of business financing to small and medium-sized enterprises (SMEs). In recent years, it has made strategic milestones including its acquisition of regional digital payments platform CardUp and co-investment into Bank Index in Indonesia. Funding Societies | Modalku is backed by SoftBank Vision Fund 2, Khazanah Nasional Berhad, CGC Digital (the digital arm of the Credit Guarantee Corporation Malaysia Berhad), SBVA (previously SoftBank Ventures Asia), Peak XV Partners (previously Sequoia Capital India), Alpha JWC Ventures, SMBC Bank, BRI Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EBDI, SGInnovative, Qualgro, and Golden Gate Ventures among others. It has received accolades through the years including: Brands for Good (2019, 2023), Global SME Excellence Award, Global SME Finance Awards by IFC (2021-2023) Global Startup Awards (2020), MAS FinTech Award (2016, 2021), Singapore’s Fastest-Growing Companies 2024 (a list of 100 companies compiled by The Straits Times and Statista), High-Growth Fintech Companies in Asia-Pacific 2024 (a list of 500 companies compiled by the Financial Times and Statista) . Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access and providing payment solutions to Southeast Asia. Check out our story: https://blog.fundingsocieties.com/our-story/
Job Description
We are seeking an Executive, Customer Experience to provide excellent service to our clients, guiding them through onboarding and post-disbursement activities, and gathering actionable insights to enhance their experience. The role involves responding to client inquiries, managing backend tasks, and collaborating with internal teams to improve customer experience touchpoints.
Requirements
- 1–2 years of experience in customer service, client engagement, or operations
- Strong verbal and written communication skills, with a customer-first mindset
- Able to manage multiple priorities with attention to detail in a fast-paced environment
- Familiarity with service tools (e.g. live chat, email ticketing, CRM) preferred
- Comfortable with phone communication and able to handle customer inquiries empathetically
- Team player with a positive attitude and willingness to learn and adapt
- Ability to communicate clearly and professionally in both English and Chinese
Benefits
- Flexible paid vacations
- Observed holidays by country
- Birthday off
- Work anniversary off
- Health insurance coverage for employees and dependents
- Mental health and wellness programs
- Tech support
