Technical Support Engineer
Fundraise UpVicente López, Buenos Aires, Argentina • Cambridge, Massachusetts, United States
Posted February 18, 2026
Full Time
About the Company
Fundraise Up is a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all.
Job Description
As a Technical Support Engineer, you will provide expert implementation support, diagnose and escalate bugs, deliver world-class support, influence product development, and build our knowledge base.
Requirements
- Excellent Communication Skills
- Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role
- Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development
- A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity
- Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail
- A High Degree of Ownership: Reliability and accountability are critical
Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working