We are looking for an experienced Support Team Lead to manage a team of Technical Support Engineers and ensure we consistently deliver high-quality, efficient support to our customers.
Requirements
- English — C1 or higher, comfortable working with US-based teams in a professional environment;
- Russian — fluent, used for internal communication with the support team;
- 2+ years of experience managing a Technical Support team in a leadership role (Team Lead, Support Manager, or similar);
- Experience leading teams of 5+ support engineers;
- Strong understanding of support operations and service metrics (SLA, response times, resolution efficiency, CSAT);
- Proven ability to coach and develop support engineers;
- Experience using support metrics and data to drive operational decisions;
- Strong communication and stakeholder management skills.
Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working