Technical Support Team Lead

We are looking for an experienced Support Team Lead to manage a team of Technical Support Engineers and ensure we consistently deliver high-quality, efficient support to our customers.

Requirements

• English — C1 or higher, comfortable working with US-based teams in a professional environment;
• Russian — fluent, used for internal communication with the support team;
• 2+ years of experience managing a Technical Support team in a leadership role (Team Lead, Support Manager, or similar);
• Experience leading teams of 5+ support engineers;
• Strong understanding of support operations and service metrics (SLA, response times, resolution efficiency, CSAT);
• Proven ability to coach and develop support engineers;
• Experience using support metrics and data to drive operational decisions;
• Strong communication and stakeholder management skills.

Benefits

• 30 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working