Customer Support Specialist

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy. We're looking for a dedicated and proactive Customer Support Specialist to join our team.

Requirements

• Deliver excellent after-sales support through chat channel and emails
• Assist customers with billing, tariff, and usage inquiries
• Resolve service-related issues quickly and professionally
• Offer advice to customers on how to maximise their energy savings
• Work collaboratively with internal teams to continuously improve the customer experience

Benefits

• Competitive salary and overnight pay
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Paid annual leave
• Breakfast and dinner allowance