Technical Support Engineer (Hybrid, U.S. — Denver, CO Metro)
FusionAuthDenver, Colorado, United States
Posted April 3, 2026
80000 - 100000 USD
Full Time
About the Company
FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado.
Job Description
We're looking for a Technical Support Engineer who is passionate about Support and about providing exceptional customer care to join our team. From level 1 issues (“is this thing on?”) to level 3 (“my code isn’t working”), you'll be the primary contact for customer issues, escalations, and implementation best practices.
Requirements
- 4+ years in technical support, with customer-facing software engineering experience considered
- Experience working directly with developers as your primary customers
- Able to execute and troubleshoot RESTful API calls
- Comfortable reviewing and interpreting code to diagnose issues
- Strong communicator — you can explain complex technical topics clearly and concisely
- Able to manage multiple customer conversations and priorities concurrently
Benefits
- Generous Paid Time Off
- 401k Matching
- Onsite café offering chef-driven menus
- 3-acres of green space
- Yoga in the circle and wellness programs
- Dedicated outdoor workspaces and patio gathering areas
- Ample on-site parking, easy freeway access, and high-speed fiber internet
