Remote Systems Analyst (L2)

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We’re looking for top-tier candidates who share our four core values and are looking to advance their career in a dynamic environment.

Requirements

• CompTIA A+ and/or Network+ required
• 3–5 years of IT support experience in an MSP or fast‐paced technical environment
• Strong proficiency with Windows 10/11 and macOS
• Solid experience with Windows Server 2016, 2019, and 2022
• Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals
• Familiarity with Microsoft 365, Office applications, and Office 365 cloud administration
• Experience with Azure and/or AWS cloud environments
• Hands-on experience with Datto BCDR and/or SaaS Backup solutions
• Experience using Autotask PSA is a strong plus
• Outstanding written and verbal communication skills
• A proactive mindset and the ability to work independently or as part of a collaborative team
• Strong time‐management and organizational skills
• A genuine desire to deliver excellent service and continuously improve

Benefits

• Competitive salary: R300,000 – R350,000 per year
• Quarterly bonus eligibility to reward performance
• Comprehensive benefits package
• Paid time off and leave policies in line with South African standards
• Educational reimbursement for certification exams and access to company-supplied training resources