Customer Service Operations Coordinator

We are hiring a Customer Service Operations & Governance Coordinator to strengthen the operational governance of our Customer Service structure in Brazil. The role will be responsible for ensuring daily control over our BPO operation, service performance, queue monitoring, response time management, KPI follow-up and quality checks across key service channels.

Requirements

• Proven experience in Customer Service Operations, Contact Center, BPO Management or high-volume service environments
• Previous experience coordinating operational routines, performance follow-up or service delivery governance
• Strong analytical skills and ability to turn data into practical action plans

Benefits

• Health Plan with national coverage
• Gym memberships through TotalPass
• Food vouchers
• Premium snacks in the office