Customer Contact Centre Associate Manager
FWD InsuranceTaguig, Philippines
Posted 16h ago
Full Time
About the Company
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
Job Description
FWD Life Insurance Corporation is seeking a Contact Center Associate Manager to lead a team handling email and voice inquiries, with a focus on high-quality customer service, channel performance, and capacity effectiveness.
Requirements
- TEAM LEADERSHIP & PEOPLE MANAGEMENT
- OMNICHANNEL OPERATIONS MANAGEMENT
- QUALITY ASSURANCE & CUSTOMER EXPERIENCE
- PERFORMANCE MANAGEMENT & REPORTING
- STAKEHOLDER & CROSS FUNCTIONAL AUTHORITY
