Senior Executive, Customer Service
FWD InsuranceKuala Lumpur, Kuala Lumpur, Malaysia
Posted November 19, 2025
Full Time
About the Company
FWD Group is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets.
Job Description
The Senior Executive, Customer Service role is responsible for handling customer inquiries and service requests across different communication channels, providing guidance and training to new joiners, and supporting the business in achieving its financial goals and objectives.
Requirements
- Diploma/Degree holder
- At least 4 years of experience in customer service, sales support or contact centre functions in life or General insurance industry
- Preferably possess relevant insurance certifications (M5, M9, HI, PGI, BCP)
- Able to work independently and within a team
- Experience in providing guidance or training
- Knowledge in life and general insurance
- Excellent verbal and written communication skills
- Resourceful and with good problem-solving skills
- Able to handle multiple tasks simultaneously
- With positive and driven work attitude
- Proficiency in MS Office skills and tech-savvy