We are a team of experts who work together to design and develop software that matters. We're looking for a curious, motivated, and responsible individual with a solid technical foundation who enjoys solving problems, thrives in a team setting, and brings a truly customer-focused mindset to every challenge.
Requirements
- Proactive monitoring of services provided to customers
- Operating incident management, service request management, and change management processes through a ticketing system
- Troubleshooting, documenting, reproducing, and following up on issues or requests reported by customers
- Communication with customers to understand their needs and internal communication with other relevant teams for support
- Proactively analyzing application's logs to detect issues
- Maintaining the support documentation (cookbook) to keep it up-to-date
- Monthly pre-scheduled and ad-hoc reporting
- Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule
Benefits
- Flexibility
- Extra vacation days
- Private health & Family Insurance
- Yearly Education Fund
- Meals & Snacks