Application Support Specialist

We are a team of experts who work together to design and develop software that matters. We're looking for a curious, motivated, and responsible individual with a solid technical foundation who enjoys solving problems, thrives in a team setting, and brings a truly customer-focused mindset to every challenge.

Requirements

• Proactive monitoring of services provided to customers
• Operating incident management, service request management, and change management processes through a ticketing system
• Troubleshooting, documenting, reproducing, and following up on issues or requests reported by customers
• Communication with customers to understand their needs and internal communication with other relevant teams for support
• Proactively analyzing application's logs to detect issues
• Maintaining the support documentation (cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule

Benefits

• Flexibility
• Extra vacation days
• Private health & Family Insurance
• Yearly Education Fund
• Meals & Snacks