G.E. Mechanical, LLC offers a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. The company is looking for a Technical Services Lead to ensure the services provided meet G.E. Mechanical quality standards.
Requirements
- Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
- Correspond with technicians to clarify any technical information
- Report quality issues or concerns to management, work through resolutions when applicable/directed
- Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
- Extract pull-through work from service calls and preventative maintenance visits
- Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
- Develop meaningful relationships with customers to encourage trust and loyalty
- Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
- Follow up with customers on quoted work and coordinate with service team if approved
- Stay current with changing industry standards
- Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
- Work with management to meet company goals and deliverables
Benefits
- Company paid vacation and holidays
- Company health care, vision, & dental benefits
- 401k plan with Company match
- Company paid life insurance
- Education and training provided with monetary incentives available for education courses completed
- Eligible for performance and company-based bonuses
