ServiceNow Business Analyst

G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.

Requirements

• Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
• Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.
• Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.
• Conduct and prepare written research to support and explain business process recommendations.
• Perform and document data and process analysis.
• Facilitate planning sessions with senior government personnel
• Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.
• Write user stories.
• Create user guides.