Manager, Ongoing Services

Role Overview

We're looking for a full-time Manager to join our Services team reporting to the Corporate Strategy Principal. This role is a hybrid role based out of our Hyderabad, India location. You'll play a key role in driving customer adoption and long-term success by leading a team of Solutions Architects and Front-End Developers to optimize implementations and deliver measurable business outcomes.

What You Will Do

Lead, mentor, and develop a team of Solutions Architects supporting ongoing customer engagements. Act as a coach, providing regular feedback, career guidance, and skill-building opportunities. Foster a high-performance culture focused on accountability, collaboration, and professional growth.

Why It Might Be a Fit

The ideal candidate brings strong skills in technical leadership, people management, and strategic customer engagement. You'll work closely with internal teams (Product, Engineering, Services Operations) to address complex use cases and customer escalations.

Requirements

• 3–6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS Implementation
• 3–4 years of management or supervisory experience leading customer-facing or technical teams
• Hands-on experience with CRM platforms, databases, and data integration tools
• Strong understanding of Customer Success and lifecycle management principles
• Proven ability to manage multiple client projects (typically 5–10 concurrent engagements)
• Exceptional communication, facilitation, and stakeholder management skills

Benefits

• full health coverage (including OPD)
• wellness and mental health resources
• flexible remote work options
• childcare assistance
• Recharge Holidays - one long weekend each quarter to relax and reset