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Job description
We're looking for a full-time Solutions Architect to join our Services team reporting to the Senior Manager. This role is a hybrid role based in Hyderabad, India. In this role, you'll play a key role in driving customer success and long-term value realization by partnering with clients post-implementation to optimize their Gainsight instance for scalability, adoption, and continuous improvement.
Understand Gainsight products, their features, functions, and recognize how they can be used to solve problems and create solutions for your customers. Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.
The ideal candidate brings strong skills in solution architecture, technical consulting, and stakeholder management. Build strong, trust-based relationships with clients, including technical and executive stakeholders.
Company
Tech, Software & IT Services
Gainsight is a leading SaaS platform that unifies the post‑sales customer journey, offering a suite of solutions for customer success, education, product experience, community management, and AI‑driven insights. Its technology is trusted by nearly 200 publicly traded companies across multiple industries. The platform leverages real‑time AI analytics to boost engagement, retention, expansion, and product adoption, helping customer success, product, and community teams scale efficiently and optimize revenue. Gainsight operates remotely with offices in the US, UK, Netherlands, Israel, and India, and is backed by Vista Equity Partners, recognized for engineering excellence and a strong workplace culture.
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