Senior Customer Support - Montgomery, AL (Onsite)
Gainwell TechnologiesMontgomery, Alabama, United States
Posted March 25, 2026
27200 - 38900 USD
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Join Gainwell and contribute to solving business challenges and enhancing the way we work and grow. As a Senior Customer Support, you will provide knowledgeable responses to client questions, solve client problems, and adhere to client SLAs.
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment
- 401(k) with company match
- Flexible vacation policy
- Career growth and advancement opportunities
- Company-provided computer for work use