Assistant E-commerce et Gestion Clientèle
GAPP-LEKINGSTOREFrance
Posted June 20, 2024
Full Time
About the Company
GAPP-LEKINGSTORE.com is a French e-commerce platform launched in 2009 that specializes in high-end outdoor and indoor home equipment, including pools, balneotherapy, garden, camping and household accessories. With a catalog of over 12,000 items sourced primarily from European suppliers, the company offers premium products at some of the lowest prices in the market. Its competitive edge comes from meticulous product curation, a dedicated customer-service team that guides shoppers from order to post-purchase support, and a commitment to quick, reliable delivery. The company’s youthful, experienced staff work collaboratively to maintain a user-friendly website and to continuously identify new value-driven offerings for its clientele.
Job Description
Join our dynamic team as an E-commerce and Customer Service Assistant and dive into the world of digital, shaping our online shopping experience, developing innovative products, and ensuring impeccable customer service.
Requirements
- Actively participate in the design and development of new products that capture our customer base, using market data to guide your decisions
- Deploy creative sales strategies across various e-commerce platforms to maximize product visibility and sales
- Continuously improve the user experience on our website by analyzing customer journeys and implementing improvements to simplify and personalize online shopping
- Be the first point of contact for our customers, resolving issues with empathy and efficiency to reinforce customer loyalty and satisfaction
- Use analysis tools to track sales and marketing campaign performance, and adjust strategies in real-time to achieve commercial objectives
- Work closely with marketing, logistics, and technical teams to ensure coherence and optimal efficiency in all e-commerce initiatives
