Director, Data Science

This is a senior leadership role on the Global Product Management Data Science team managing the Client Experience Digital Platform. The Director, Data Science will lead efforts across personalization, recommendation systems, and GenAI chatbot tools, delivering scalable intelligence that drives hyper-personalized experiences and business outcomes.

Requirements

• Lead the data science roadmap spanning personalization, recommendation systems, and GenAI chatbot development
• Architect AI-powered chatbot systems including intelligent search, recommendation engines, context-aware retrieval, and Model Context Protocol (MCP) servers
• Apply transformer-based models, LLMs, and advanced techniques to enhance recommendation relevance, search optimization, user personalization, and scalable GenAI solutions
• Leverage internal and external data to model client company priorities, competitive landscapes, engagement signals, and deliver targeted support
• Collaborate with engineering, product, UX, and business leaders to prioritize ideas, launch MVPs, iterate rapidly, and deliver measurable business value
• Lead a team of data scientists, driving enhancements in accuracy, coverage, latency, scalability, stability, and adoption while maintaining strong MLOps practices
• Translate quantitative analysis into actionable strategies, pitch high-impact ideas, and influence senior leadership on long-term vision and solution roadmaps
• Stay current on fast-moving AI/ML advancements, particularly LLMs, conversational AI, agentic systems, and transformer architectures

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Group Medical Insurance
• Parental Leave
• Employee Assistance Program (EAP)